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交貨及退貨政策

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📦 坐月大牌檔 — 交貨政策

📦 坐月大牌檔 — 交貨政策

感謝您光顧「紮肚天使有限公司」旗下之「坐月大牌檔」網店（以下簡稱「本網站」）。為了確保您的訂單（湯包、藥膳、按摩油、浴足藥液等產品）能安全、迅速地送達，我們與順豐速運 (SF Express) 合作提供全港配送服務。

請您在下單前仔細閱讀以下交貨條款：

  1. 配送範圍與方式

本網站目前僅提供香港境內（包括香港島、九龍、新界及部分離島地區）的配送服務。我們全面採用順豐速運送貨，客戶可選擇：

    1. 順豐送貨上門（住宅或商業地址）。
    2. 順豐自提點（包括順豐營業點、順豐站、順豐智能櫃或順豐合作便利店）。
  1. 運費計算與免運費優惠
    • 購物滿額免運費：凡單一訂單於扣除所有折扣及優惠券後，實際消費滿 HKD$380 或以上，即可享有免運費優惠，運費將由本公司寄付。
    • 基本運費到付：若單一訂單實際消費未滿 HKD$380，本網站全線商品預設採用「運費到付」模式。顧客在結賬時無須支付運費，實際運費將由順豐速運在派送或自提時，直接向顧客收取（依據包裹的實際重量或體積重量，以順豐官方收費標準為準）。.
  1. 處理及出貨時間
    • 確認訂單：成功付款後，系統會發出訂單確認電郵。
    • 出貨時間：一般情況下，我們將於成功確認訂單後的 3 至 5 個工作天內（不計算星期六、日及公眾假期）將貨品打包並交予順豐速運發貨。
    • 特殊情況：如遇節假日、惡劣天氣（如八號或以上颱風信號、黑色暴雨警告）或個別商品缺貨，出貨時間將會順延，我們會透過 WhatsApp 或電郵另行通知。.
  1. 運單追蹤與客戶服務
  • 貨品寄出後，我們會將順豐運單編號透過系統電郵或 WhatsApp 發送給閣下。閣下可隨時追蹤包裹進度。如有任何物流或訂單查詢，歡迎透過官方 WhatsApp 852-62108886 或電郵至 mallaika@gmail.com 聯絡客服團隊。.
  1. 防漏與防損包裝免責聲明
    • 安全包裝：鑑於按摩油、浴足藥液屬於液體易碎品，湯包屬於食品，我們在出貨前均會進行嚴格的品質檢查，並使用氣泡紙（泡泡紙）、防漏封條或加厚紙箱進行加固包裝，以減低運輸途中的破損風險。
    • 風險轉移：商品由本公司交付予順豐速運後，因物流運輸途中所產生的遺失、損壞、漏液、延誤或包裝凹陷等風險，均屬於物流公司之責任。
    • 配合驗收：收件時如發現包裹外觀有明顯嚴重漏液或破損，請即時向順豐快遞員提出，或在自提點拒收，並立刻拍照，並透過 WhatsApp 8552-62108886 或電郵cs.malaika@gmail.com聯絡我們客服以協助向順豐索償。
  1. 客戶責任與地址錯誤
    • 請務必在結賬時填寫正確、完整的收件人姓名、香港聯絡電話及詳細收貨地址（或正確的順豐站/智能櫃代碼）。
    • 如因填寫錯誤地址、電話無人接聽、拒絕收貨，或未能於順豐規定期限內（一般為 2-3 天）前往自提點取件，導致包裹被退回本公司，所有因而產生的來回運費、順豐存倉費及重新發貨之運費（即使原訂單已享有免運費優惠），均須由客戶全數承擔。
  1. 修改與最終決定權
  • 「紮肚天使有限公司 / 坐月大牌檔」保留隨時修改本交貨政策之權利。如有任何爭議，「紮肚天使有限公司」保留最終決定權。


🥣 坐月大牌檔 — 退貨政策及條款

感謝您光顧「紮肚天使有限公司」旗下之「坐月大牌檔」網店（以下簡稱「本網站」）。為了保障閣下的權益、確保食品安全及個人衛生，本網站根據香港相關法律及金流服務商的指引，制定以下全線產品的退換貨政策。

請您在購買前仔細閱讀以下條款：

  1. 嚴格不設無理由退換
    本網站所售賣之湯包、藥膳（屬於消耗性食品），以及按摩油、浴足藥液（屬於個人護理及衛生用品），均具有特殊的衛生與安全性質。因此，所有商品一經售出及發貨，均不接受任何個人原因（如：買錯、個人喜好、不再需要等）的退換貨或退款申請。
  2. 接受退換貨之特殊情況
    只有當閣下收到的商品出現以下指定問題時，本網站方會安排更換商品或退款：

    • 包裝嚴重損壞：
      2.1.1) 湯包外包裝於運輸途中破裂、嚴重滲漏或密封失效。
      2.1.2) 按摩油或浴足藥液之樽身/容器破裂、嚴重漏液，或原廠防漏封條/封口膜破損。
    • 產品質素問題：
      2.2.1) 湯包在未開封且處於正確儲存狀態下，出現發霉、變質或有異物。
      2.2.2) 按摩油或浴足藥液出現異常變質、異味或不明沉澱物（天然成分之自然沉澱除外）。
    • 錯發貨品：
      收到的商品款式、功效或數量與訂單不符。
  3. 退換貨申請及寄回程序
    如符合上述第 2 條的特殊情況，請於收到貨品起計 48 小時內辦理申請，並按照以下步驟寄回：
    • 拍照記錄：請為問題貨品（受損部位、漏液位置、防漏封條狀態、錯發標籤等）進行清晰拍照或錄影。
    • 聯絡客服：將訂單編號、聯絡電話及照片/影片，透過官方 WhatsApp 或電郵至mallaika@gmail.com 聯絡「坐月大牌檔」客服團隊。
    • 安排寄回：
    • 經客服確認後，請將商品保持原包裝密封。按摩油及浴足藥液必須保持全新未開封，且防漏封條完整。
      請前往順豐速運，將貨品寄至以下指定順豐站：

      • 收件地址：九龍新蒲崗爵祿街順豐站代：852J
      • 收件人：紮肚天使有限公司 / 坐月大牌檔 / MALAIKA Postnatal Care Limited
      • 聯絡電話：852-62108886
      • 運費付款方式：請務必在寄出時設定為「到付」。運費由本公司承擔，客戶切勿自行墊付運費。

註：逾期（收到貨品超過 48 小時）、未能提供有效證明、按摩油/浴足藥液已開封，或未經客服確認自行寄回之貨品，恕本網站無法受理並會原車退回（運費由寄件人自付）。

  1. 退款及手續費說明
    • 核實程序：一經確認符合退款資格，我們將透過系統為您辦理退款。
    • 退款渠道：所有款項將根據您原先付款時所使用的金流平台（包括透過處理之信用卡、電子錢包等）原路退回。
    • 退款時間：實際到賬時間取決於相關發卡銀行或電子錢包商之處理程序，通常需要 7 至 14 個工作天。
    • 手續費扣除：除因本網站疏忽（如發錯貨、產品變質）外，所有因客戶端因素產生的退款，相關金流平台收取的行政手續費（如有）將由客戶自行承擔，並於退款內扣除。
  1. 免責聲明與儲存責任
    • 正確儲存：
      5.1.1) 湯包內含天然海味或藥材，收到後必須按照指示冷藏或置於陰涼乾燥處。
      5.1.2) 按摩油及浴足藥液應存放於陰涼處，避免陽光直射及高溫。
    • 因客戶儲存不當（如置於潮濕、高溫環境）導致的產品變質、酸敗或發霉，本網站概不負責。
    • 皮膚敏感提示：按摩油及浴足藥液內含天然植物成分或中藥精華。使用前請先於手腕或局部皮膚進行敏感測試。如使用後出現紅腫、發癢等不適，請立即停止使用並諮詢醫生。本網站不接受以「皮膚敏感」為由的退換貨要求。
    • 修改權利：「紮肚天使有限公司 / 坐月大牌檔」保留隨時修改本政策之權利。如有任何爭議，「紮肚天使有限公司 / 坐月大牌檔」保留最終決定權。

🥣 坐月大牌檔 — 退貨政策及條款

🥣 坐月大牌檔 — 退貨政策及條款

感謝您光顧「紮肚天使有限公司」旗下之「坐月大牌檔」網店（以下簡稱「本網站」）。為了保障閣下的權益、確保食品安全及個人衛生，本網站根據香港相關法律及金流服務商的指引，制定以下全線產品的退換貨政策。

請您在購買前仔細閱讀以下條款：

  1. 嚴格不設無理由退換
    本網站所售賣之湯包、藥膳（屬於消耗性食品），以及按摩油、浴足藥液（屬於個人護理及衛生用品），均具有特殊的衛生與安全性質。因此，所有商品一經售出及發貨，均不接受任何個人原因（如：買錯、個人喜好、不再需要等）的退換貨或退款申請。
  2. 接受退換貨之特殊情況
    只有當閣下收到的商品出現以下指定問題時，本網站方會安排更換商品或退款：

    • 包裝嚴重損壞：
      2.1.1) 湯包外包裝於運輸途中破裂、嚴重滲漏或密封失效。
      2.1.2) 按摩油或浴足藥液之樽身/容器破裂、嚴重漏液，或原廠防漏封條/封口膜破損。
    • 產品質素問題：
      2.2.1) 湯包在未開封且處於正確儲存狀態下，出現發霉、變質或有異物。
      2.2.2) 按摩油或浴足藥液出現異常變質、異味或不明沉澱物（天然成分之自然沉澱除外）。
    • 錯發貨品：
      收到的商品款式、功效或數量與訂單不符。
  3. 退換貨申請及寄回程序
    如符合上述第 2 條的特殊情況，請於收到貨品起計 48 小時內辦理申請，並按照以下步驟寄回：
    • 拍照記錄：請為問題貨品（受損部位、漏液位置、防漏封條狀態、錯發標籤等）進行清晰拍照或錄影。
    • 聯絡客服：將訂單編號、聯絡電話及照片/影片，透過官方 WhatsApp 或電郵至mallaika@gmail.com 聯絡「坐月大牌檔」客服團隊。
    • 安排寄回：
    • 經客服確認後，請將商品保持原包裝密封。按摩油及浴足藥液必須保持全新未開封，且防漏封條完整。
      請前往順豐速運，將貨品寄至以下指定順豐站：

      • 收件地址：九龍新蒲崗爵祿街順豐站代：852J
      • 收件人：紮肚天使有限公司 / 坐月大牌檔 / MALAIKA Postnatal Care Limited
      • 聯絡電話：852-62108886
      • 運費付款方式：請務必在寄出時設定為「到付」。運費由本公司承擔，客戶切勿自行墊付運費。

註：逾期（收到貨品超過 48 小時）、未能提供有效證明、按摩油/浴足藥液已開封，或未經客服確認自行寄回之貨品，恕本網站無法受理並會原車退回（運費由寄件人自付）。

  1. 退款及手續費說明
    • 核實程序：一經確認符合退款資格，我們將透過系統為您辦理退款。
    • 退款渠道：所有款項將根據您原先付款時所使用的金流平台（包括透過處理之信用卡、電子錢包等）原路退回。
    • 退款時間：實際到賬時間取決於相關發卡銀行或電子錢包商之處理程序，通常需要 7 至 14 個工作天。
    • 手續費扣除：除因本網站疏忽（如發錯貨、產品變質）外，所有因客戶端因素產生的退款，相關金流平台收取的行政手續費（如有）將由客戶自行承擔，並於退款內扣除。
  1. 免責聲明與儲存責任
    • 正確儲存：
      5.1.1) 湯包內含天然海味或藥材，收到後必須按照指示冷藏或置於陰涼乾燥處。
      5.1.2) 按摩油及浴足藥液應存放於陰涼處，避免陽光直射及高溫。
    • 因客戶儲存不當（如置於潮濕、高溫環境）導致的產品變質、酸敗或發霉，本網站概不負責。
    • 皮膚敏感提示：按摩油及浴足藥液內含天然植物成分或中藥精華。使用前請先於手腕或局部皮膚進行敏感測試。如使用後出現紅腫、發癢等不適，請立即停止使用並諮詢醫生。本網站不接受以「皮膚敏感」為由的退換貨要求。
    • 修改權利：「紮肚天使有限公司 / 坐月大牌檔」保留隨時修改本政策之權利。如有任何爭議，「紮肚天使有限公司 / 坐月大牌檔」保留最終決定權。

LUNA-MARTK - Shipping & Delivery Policy

Shipping & Delivery Policy

Thank you for visiting “LUNA-MARKT”, an online store under ” MALAIKA Postnatal Care LIMITED ” (hereinafter referred to as “this Website”). To ensure that your orders (including soup packs, herbal remedies, massage oils, foot bath liquids, and other products) are delivered safely and swiftly, we partner with SF Express to provide territory-wide delivery services across Hong Kong.

 

Please read the following delivery terms carefully before placing your order:

 

  1. Delivery Scope & Methods
    We currently only offer delivery services within Hong Kong (including Hong Kong Island, Kowloon, New Territories, and designated outlying islands). All orders are dispatched via SF Express. Customers can select from:

    • SF Door-to-Door Delivery (Residential or Commercial address).
    • SF Self-Pickup Points (SF Business Outlets, SF Stores, SF Lockers, or SF Service Points/Convenience Stores)
  2. Shipping Fee & Free Shipping Offer
    • Free Shipping Offer: Any single order with a net purchase amount of HKD$380 or above (after applying discounts and coupons) is eligible for Free Shipping, and the shipping fee will be prepaid by our company.
    • Freight Collect (Under HKD$380): For orders under HKD$380, all items on this Website are shipped on a “Freight Collect” (Pay on Delivery) basis by default. Customers do not pay shipping fees at checkout; the actual shipping fee will be charged directly to the customer by SF Express upon delivery or collection (based on SF Express’s official rates for actual or volumetric weight).
  3. Order Processing & Dispatch Time
    • Order Confirmation: A confirmation email will be sent automatically once payment is successfully processed.
    • Dispatch Time: Under normal circumstances, orders will be packed and handed over to SF Express within 3 to 5 business days (excluding Saturdays, Sundays, and public holidays) after order confirmation.
    • Exceptional Circumstances: Dispatch may be delayed during festive holidays, extreme weather events (such as Typhoon Signal No. 8 or above, Black Rainstorm Warning), or stock shortages. In such cases, we will notify you via WhatsApp or email.
  4. Order Tracking & Customer Service

Once your order is dispatched, the SF Tracking Number will be provided via email or WhatsApp. You can track the real-time delivery status of your parcel. For any shipping or order inquiries, please contact our customer service team via our official WhatsApp852-62108886 or email at cs.mallaika@gmail.com.

 

  1. Packaging & Delivery Liability Disclaimer
  • Secure Packaging: As massage oils and foot bath liquids are liquids/fragile items and soup packs are consumables, we conduct strict quality checks before dispatch. All products are reinforced with bubble wrap, leak-proof seals, or thickened cartons to minimize the risk of damage during transit.
  • Transfer of Risk: Once the goods are handed over to SF Express, any risks including loss, damage, leakage, delay, or deformed packaging during transit shall be the responsibility of the logistics company.
  • Inspection upon Receipt: If the parcel shows obvious severe leakage or damage upon delivery, please report it to the SF courier immediately or refuse collection at the self-pickup point. Take photos immediately and contact our customer service via WhatsApp 852-62108886 or email malaika@gmail.comto assist in filing a claim with SF Express.
  1. Customer Responsibility & Incorrect Address
    • Please ensure the recipient’s name, Hong Kong contact number, and delivery address (or correct SF Store/Locker code) are accurate and complete at checkout.
    • If a parcel is returned to us due to an incorrect address, unreachable phone number, refusal of delivery, or failure to collect the parcel from an SF pickup point within the designated timeframe (usually 2-3 days), the customer shall bear all expenses, including the return shipping fees, SF storage fees, and re-shipping fees (even if the order originally qualified for the free shipping offer).
  2. Amendments & Final Decision
  • ” MALAIKA Postnatal Care Limited” reserves the right to amend this Shipping & Delivery Policy at any time. In case of any dispute, ” MALAIKA Postnatal Care Limited ” reserves the right of final decision.

 

Return & Refund Policy

Thank you for visiting “LUNA-MARKT”, an online store under ” MALAIKA Postnatal Care ” (hereinafter referred to as “this Website”). To protect your rights and ensure food safety and personal hygiene, this Website has formulated the following return and exchange policy for all product lines in accordance with relevant Hong Kong laws and the guidelines of our payment gateway providers.

Please read the following terms carefully before making a purchase:

  1. Strict No-Return Policy for General Reasons

All products sold on this Website, including soup packs and herbal remedies (which are consumable foods), as well as massage oils and foot bath liquids (which are personal care and hygiene items), possess sensitive hygiene and safety attributes. Therefore, all items are non-returnable, non-exchangeable, and non-refundable once sold and dispatched due to any personal reasons (e.g., accidental purchase, personal preference, or no longer needed).

  1. Exceptional Circumstances for Returns and Exchanges

This Website will only arrange for a product exchange or refund if the items you received exhibit the specific issues listed below:

  • 2.1) Severe Packaging Damage:
    • 2.1.1) The outer packaging of the soup pack is ruptured, severely leaking, or has lost its seal during transit.
    • 2.1.2) The bottle/container of the massage oil or foot bath liquid is broken, severely leaking, or the original factory tamper-evident seal/sealing film is damaged.
  • 2.2) Product Quality Issues:
    • 2.2.1) The soup pack develops mold, deteriorates, or contains foreign objects while unopened and under correct storage conditions.
    • 2.2.2) The massage oil or foot bath liquid exhibits abnormal deterioration, unusual odors, or unidentified sediments (excluding the natural precipitation of organic ingredients).
  • 2.3) Incorrect Item Delivered:
    • The style, efficacy, or quantity of the received product does not match the original order.
  1. Return & Exchange Application and Shipping Procedures

If the exceptional circumstances mentioned in Section 2 above are met, please submit an application within 48 hours upon receipt of the goods and follow the steps below to return the items:

  • 3.1) Photographic Evidence: Please take clear photos or videos of the problematic products (showing the damaged area, leakage location, condition of the tamper-evident seal, or incorrect label).
  • 3.2) Contact Customer Service: Send your order number, contact phone number, and the photos/videos to the “Postnatal Stall” customer service team via our official WhatsApp 852-62108886 or email at cs.mallaika@gmail.com.
  • 3.3) Return Arrangement:
    • Upon verification and confirmation by customer service, please keep the product sealed in its original packaging. Massage oils and foot bath liquids must remain brand new, unopened, and with their tamper-evident seals fully intact.
    • Please visit SF Express and ship the goods to the following designated SF Store:
      • Delivery Address: SF Store Code: 852J, Tseuk Luk Street, San Po Kong, Kowloon
      • Recipient: Postnatal Stall / Jam Angel (MALAIKA Postnatal Care Limited)
      • Contact Number: 852-62108886
      • Shipping Payment Method: You must select “Freight Collect” (Receiver Pay) at the time of shipment. The shipping fee will be borne by our company; please do not prepay the shipping fee yourself.

Note: This Website will not accept any requests that are overdue (exceeding 48 hours after receipt), lack valid proof, involve opened massage oils/foot bath liquids, or items returned without prior confirmation from our customer service. Such items will be rejected and returned to the sender at the sender’s own expense.

 

  1. Refund and Transaction Fee Policy
    • 4.1) Verification Process: Once your refund eligibility is verified and confirmed, we will process your refund through our system.
    • 4.2) Refund Channel: All funds will be refunded via the original payment method and payment gateway used at the time of purchase (including credit cards, e-wallets, etc.).
    • 4.3) Processing Time: The actual arrival time depends on the processing procedures of the respective issuing bank or e-wallet provider, which usually takes 7 to 14 business days.
    • 4.4) Administrative Fee Deduction: Except for refunds caused by omissions of this Website (such as incorrect delivery or product deterioration), any administrative or transaction fees (if any) charged by the payment gateway for client-side reasons shall be borne entirely by the customer and will be deducted from the final refund amount.
  1. Disclaimer and Storage Responsibility
    • 5.1) Correct Storage:
      • 5.1.1) Soup packs contain natural dried seafood or herbal medicines. They must be refrigerated or stored in a cool, dry place according to the instructions upon receipt.
      • 5.1.2) Massage oils and foot bath liquids should be stored in a cool place, away from direct sunlight and high temperatures.
    • 5.2) This Website shall not be held responsible for any product deterioration, rancidity, or mold caused by improper storage by the customer (such as placing items in humid or high-temperature environments).
    • 5.3) Skin Sensitivity Disclaimer: Massage oils and foot bath liquids contain natural plant ingredients or Chinese herbal extracts. Please perform a skin sensitivity test on your wrist or a local area before use. If discomfort such as redness, swelling, or itching occurs after use, please stop using the product immediately and consult a doctor. This Website does not accept requests for returns or exchanges based on “skin sensitivity.”
    • 5.4) Right to Amend: “MALAIKA Postnatal Care Limited” reserves the right to amend this policy at any time. In case of any dispute, ” MALAIKA Postnatal Care Limited ” reserves the right of final decision.
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